CNY Hamper Operation is normal during MCO. Order now! 新年礼篮的运作一切如常, 请放心订购
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ECO Nest Farm 生態農莊
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    • CNY Hamper Gift Box Series (Malaysia) 牛转钱坤礼盒系列 (全马)
    • CNY Hamper 吉祥如意礼篮系列(西马) Aupicious Blessing Series (West Malaysia)
    • CNY Hamper 喜福临门礼篮系列(西马) Blissful Joy Series (West Malaysia)
    • CNY Hamper 晋爵昌盛礼篮系列 (砂) Infinite Victoria Series (Sarawak)
    • Instant Edible Bird Nest Drinks 即饮燕窝
    • Eco Herbal Tea 养生健美茶
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    • Healthy Dietary Food 健康纤维膳食
    • Packed Edible Bird Nest 燕窝轻便装
    • Genuine Original Bee Honey 纯正蜂蜜
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Home » FAQ

FAQ

Q. How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.

  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed your payment for the products.

  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.

  5. From here, you need to select your shipping methods and click “next” button.

  6. Next you'll need to choose your payment method then click “next” button.

  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.

  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?

We offer various kind of Payment Methods as shown below :-

 

1. Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking) 


2. Invoice / Internet Banking / Offline Bank Transfer
Bank : HONG LEONG BANK
Bank Account : 04300095443
Account Name : ECO NEST FARM

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : econestfarm@gmail.com or whatsapp it to us at 0164371397
Note: Your purchased products will not be delivered until we have this confirmation.


 

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.
- Please send an email to our customers service email at econestfarm@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancelled.

 


Q. What is the product's transaction currency?

All products transaction currency will be done in RINGGIT MALAYSIA.

 


Q. How long does the delivery usually take?

Delivery usually will take about 2 to 3 working days.

 


Q. I still have doubts!

Sorry that we are unable to clear your doubts in the F.A.Q page. Please kindly send us an email to econestfarm@gmail.com for us to clear your doubts.

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Categories
  • CNY Hamper Gift Box Series(Malaysia) 牛转钱坤礼盒系列(全马)
  • CNY Hamper 吉祥如意礼篮系列 (西马) Auspicious Blessing Series (West Malaysia)
  • CNY Hamper 喜福临门礼篮系列 (西马) Blissful Joy Series (West Malaysia)
  • CNY Hamper 晋爵昌盛礼篮系列 (砂拉越) Infinite Victoria Series (Sarawak)
  • Double Tea 双茶汇
  • External Treatment 外疗
  • Vitamode Health Supplement
  • ECO Herbal Tea 养生健美茶
  • Packed Edible Bird Nest 燕窝轻便装
  • Instant Edible Bird Nest Drinks 即饮燕窝
  • Healthy Dietary Food 健康纤维膳食
  • Genuine Original Bee Honey 纯正蜂蜜
  • Edible Bird Nest Gift 燕窝礼品
 

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